Patient Information

New Patients Welcome

On your first visit we request you make a double appointment of 30-minutes for your doctor to complete a full history. We require all new patients to complete and submit our new patient registration form at your first appointment. When you arrive please return the form to reception.

Frequently Asked Questions

To minimise your waiting time, bookings are essential and standard appointments are made at 15-minute intervals. Appointments are available on the day and every effort is made to make the appointment with your doctor of choice. 

Standard appointments are up to 15 minutes and your Doctor will be able to discuss 1-2 presenting issues in this time.

Long appointments are 15-30 minutes and your Doctor will be able to discuss more than 1-2 presenting issues or more complex issues in this time.
Life threatening and urgent medical matters are prioritised upon arrival.

Due to unforeseen or emergency cases, appointments can occasionally run overtime. We appreciate your patience and understanding if our doctors are not consistently on time and our staff will endeavour to inform you of delays when known. 

Our practice sends out reminders by SMS if you have consented to this so that you won’t miss your appointment or forget when you get busy. 

If you are unable to keep your appointment, please contact us as soon as possible so we can offer your appointment to another patient who may require it. A fee of $20 is applicable for cancellations within two hours of your scheduled appointment time.

Home visits are available at the discretion of the doctor for regular patients of this practice who are unable to attend because of serious incapacity. They are confined within a radius of 10 kms from the clinic. Requests will be assessed by the clinical team in consultation with the patient. Additional charges will apply.

On weekdays our doctors will triage and attend to current patients requests or refer to a local private or public hospitals if required. An urgent home visit can be facilitated if necessary. DoctorDoctor (previously known as ALMS – Australian Locum Medical Service) provides the after hours service on weekends. 

An after hours service is available to current Mornington Medical Group patients only. Please call (03) 5975 2633 and follow the prompts.

The clinic is open on Saturday mornings from 9.am to 12.pm. Please call the clinic to book an appointment.

The clinic is closed on Sundays and Public Holidays.

If you are experiencing a medical emergency call 000 immediately.

The doctors and nurses will take phone calls if necessary relating to your family’s health. If they are seeing patients when you call they may need to call you back, usually between 1pm and 2pm or at the end of the day. 

Mornington Medical Group is a private billing practice. Payment is required at the time of the consultation. A discounted fee is available to current Pension and Health Care card holders. Department of Veteran Affairs (DVA) patients are billed directly through DVA. Children under 16 are bulk billed.

Your treating GP decides on the fee for your consultation. Please discuss any concerns with your treating GP.

Payment is required at the time of the consultation. We accept cash, cheque (by prior arrangement), major credit cards (not AMEX) and EFTPOS payments. We can electronically process your Medicare rebate to your nominated bank account directly after your payment is received. 

View our Consultations Fees brochure »

All results are reviewed by our doctors when they are received. The practice has a policy for recalling patients where medically appropriate. Your doctor or nurse will contact you if your doctor needs to see you or discuss your results.

Our practice is committed to preventative health care and may place you on a reminder system for preventative health screenings appropriate to your care. We may contact patients by SMS, phone or letter. If you would prefer not to be entered into this reminder system please let our staff know.
Patients requiring a repeat prescription requests are generally required to see a doctor for this. In special circumstances a repeat prescription can be provided without an appointment however additional charges will apply.

Mornington Medical Group visitor parking, including disabled parking, is available off Main Street. Wheelchair access and disabled parking is available through our main entrance on Main Street Mornington. Contact us before your arrival for any special needs.

A patient’s cultural or ethnic background can be important in the way it impacts on health. Some illnesses are more prevalent in certain people or when cultural health practices differ from general medicine. Informing your doctor of your cultural background can help ensure your health needs are better addressed.

Effective communication is essential for all consultations. We can make arrangements for communication services including interpreters with advanced notice. Please let our reception team know if this is required. 

Translation & Interpreting Service (TIS National) 131450 is a free service available to Australian Citizens & Permanent Residents who speak languages other than English.

Your personal health record and information is stored securely and is safeguarded. Your privacy and confidentiality is important to us and respected at all times. 

Patients of our practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2012 (fees apply).

At our clinic we use POLAR which enables meaningful analysis by general practices of their own identified patient data, which is presented in an easy to use graphical format to help us provide you with the best medical care. The information is secure, cannot identify patients and is shared with the local Primary Health Network to improve health services in the area. The information is used for planning health services across your community.

Please let our reception staff know if you do not want your de-identified information to be included.

From time to time the practice invites patients to complete a questionnaire on their views of the practice and how it could be improved. These surveys are completely confidential and help us to improve our services. 

We welcome any feedback on our services and how we can improve your experience at our clinic. Please feel free to talk to the Office Manager or your doctor about any issues or concerns you have with the services provided or put your comments in the “suggestion box” in the waiting room.

Alternatively, if you feel your concerns are not dealt with adequately by the practice you may wish to read the new legislation: the Health Complaints Act 2016 (Vic). You can lodge a complaint on line at the Health Complaints Commissioner (HCC) Level 26, 570 Bourke Street, MELBOURNE 3000. Phone 1300 582 113 (Toll free) email: hsc@health.vic.gov.au or www.health.vic.gov.au.

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258 Main Street
Mornington VIC 3931