Patient Information
On your first visit we request you make a double appointment of 30-minutes for your doctor to complete a full history. We require all new patients to complete and submit our new patient registration form at your first appointment. When you arrive please return the form to reception.
Frequently Asked Questions
To minimise your waiting time, bookings are essential and standard appointments are made at 15-minute intervals. Appointments are available on the day and every effort is made to make the appointment with your doctor of choice.
Standard appointments are up to 15 minutes and your Doctor will be able to discuss 1-2 presenting issues in this time.
Long appointments are 15-30 minutes and your Doctor will be able to discuss more than 1-2 presenting issues or more complex issues in this time.
Life threatening and urgent medical matters are prioritised upon arrival.
Due to unforeseen or emergency cases, appointments can occasionally run overtime and a patients appointment maybe late. We appreciate your patience and understanding if your doctor is not consistently on time and the staff will endeavour to inform you of delays when known.
The clinic sends out appointment reminders by SMS on behalf of your doctor or nurse if you have consented to this so that you won’t miss your appointment or forget when you get busy.
Please note there is a fee if you do not attend or cancel your appointment within 1 hour of your appointment. If you cancel within 2 hours then 50% of the doctors standard fee will apply. If you cancel within 1 hour then 100% of your doctors standard fee will apply. If you do not attend at all, then a full fee will apply for the time the GP set aside for your consultation.
Home visits are available at the discretion of your individual doctor for regular patients who are unable to attend because of serious incapacity. The availability of this service is up to individual doctors and is within a radius of 10 kms from the clinic. Requests will be assessed by your individual doctor. Additional charges will apply.
Your general practitioner and the clinic nurses will take phone calls as necessary relating to your family’s health. If your doctor or the nurses are seeing patients when you call they may need to call you back, usually between 12.30pm and 1.30pm or at the end of the day.
Electronic messaging via email can be sent to info@morningtonmed.com.au. The reception staff will endeavour to reply to emails within 1 business day. Requests for appointments are to be made via phone or the on line booking system. If communication is urgent please contact the clinic directly on the phone (03) 5975 2633 and speak with a receptionist.
Information can be sent to the clinic via fax on (03) 5977 0550.
Mornington Medical Group is a private billing practice. Payment is required at the time of the consultation. A discounted fee is available to current Pension and Health Care card holders. Department of Veteran Affairs (DVA) patients are billed directly through DVA. Children under 12 are bulk billed during weekday business hours.
The General Practitioners who work out of the clinic are Independent Medical Practitioners or Independent Allied Health Practitioners and they decide on the fee for your consultation. Please discuss any concerns with your treating GP. Payment is required at the time of the consultation. Your doctor will accept major credit cards (not AMEX) and EFTPOS payments. We can electronically process your Medicare rebate to your nominated bank account directly after your payment is received.
Patient results are reviewed by your individual doctor when they are received. The clinic has a policy for recalling patients where medically appropriate as directed by your individual doctor. Your doctor or nurse will contact you if your doctor needs to see you or discuss your results.
The clinic is committed to preventative health care and your doctor may place you on a reminder system for preventative health screenings appropriate to your care. The clinic may contact patients by SMS, email, phone or letter. If you would prefer not to be entered into this reminder system please let your doctor or the administration staff know.
Patients requiring a repeat prescription requests are generally required to see a their usual doctor for this. If you doctor is not available then an appointment with another Independent Medical Practitioner is required. In special circumstances a repeat prescription can be provided by your doctor (this is up to each independent doctor) without an appointment however additional charges will apply.
Mornington Medical Group visitor parking, including disabled parking, is available off Main Street. Wheelchair access and disabled parking is available through our main entrance on Main Street Mornington. Contact us before your arrival for any special needs.
A patient’s cultural or ethnic background can be important in the way it impacts on health. Some illnesses are more prevalent in certain people or when cultural health practices differ from general medicine. Informing your doctor of your cultural background can help ensure your health needs are better addressed.
Information is able to be provided in many languages. Please speak to our team should you require information in another language.
Are you of Aboriginal or Torres Strait Islander origin? Your answer will assist us to plan your care. Cultural identification is voluntary.
Effective communication is essential for all consultations. We can make arrangements for communication services including interpreters with advanced notice. Please let our administration team know if this is required.
Translation & Interpreting Service (TIS National) 131450 is a free service available to Australian Citizens & Permanent Residents who speak languages other than English.
Information in another language is able to provided if needed and your doctor is able to print off clinical resources in other languages. Please notify the administration team or your doctor if this is required.
Your personal health record and information is stored securely and is safeguarded. Your privacy and confidentiality is important to us and respected at all times.
Patients of the practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2012 (fees apply).
At the clinic we use POLAR which enables meaningful analysis by general practices of their own identified patient data, which is presented in an easy to use graphical format to help us provide you with the best medical care. The information is secure, cannot identify patients and is shared with the local Primary Health Network to improve health services in the area. The information is used for planning health services across your community.
Please let our reception staff know if you do not want your de-identified information to be included.
From time to time your doctor invites patients to complete a questionnaire on their views of the services they received at the clinic and how it could be improved. These surveys are completely confidential and help the clinic to improve our services.
The clinic and your doctor welcome any feedback and how the clinic can improve your experience. Please feel free to talk to the Office Manager or your doctor about any issues or concerns you have with the services provided or put your comments in the “suggestion box” in the waiting room.
Alternatively, if you feel your concerns are not dealt with adequately by the clinic you may wish to read the new legislation: the Health Complaints Act 2016 (Vic). You can lodge a complaint on line at the Health Complaints Commissioner (HCC) Level 26, 570 Bourke Street, MELBOURNE 3000. Phone 1300 582 113 (Toll free) email: hsc@health.vic.gov.au or www.health.vic.gov.au.
Resources
The Mornington Peninsula is located on the traditional lands of the Bunurong people of the Kulin Nation.
