FAQS

Appointment type

To minimise your waiting time, bookings are essential and standard appointments are made at 15-minute intervals. This allows discussion of one or two medical items with your doctor. You are welcome to request a longer consultation if you have additional health queries.

Longer appointments are billed at a higher rate, but the gap remains approximately the same see Fees and other costs.

Life threatening and urgent medical matters are prioritised upon arrival.

Cancelling appointments

If you are unable to keep your appointment, please cancel in a timely manner. A fee of $20 is applicable for cancellations within two hours of your scheduled appointment time.

Waiting times

To help us book realistic intervals, we recommend a standard 15-minute consultation is long enough to cover one or two health issues. If you have additional matters or more complex health needs, please request a longer consultation.

Due to unforeseen or emergency cases, appointments can occasionally run overtime. We appreciate your patience and understanding if our doctors are not consistently on time.

Billing policy

We are a private billing clinic.  We offer a discounted fee to our Pension and HealthCare card holders, and Department of Veteran Affairs patients are billed directly through DVA.  

Your treating GP may choose to bulk-bill your consultation in times of severe hardship.  Please discuss any concerns with your treating GP.

On-day payment is required and we can electronically process your Medicare rebate to your nominated bank account directly after your payment is received.

Weekend rates

Weekend appointments are billed at a higher rate, but the patient out-of-pocket gap remains approximately the same.

After hours

The clinic is open on weekends and public holidays from 9am-12 noon at a first-come first serve basis. An after hours service is also available by calling (03) 5975 2633 and following the prompts.

  • Additional charges may apply

Home visits

Our doctors make necessary visits to your home, residential aged care facility, resident care facility or hospital for nearby patients. Please call before 11am to book.

Test results

You doctor will inform you of test results needing action, while normal results are discussed at your next visit.

Hospitals & referrals

Our doctors have admission rights to local hospitals and can refer you to specialists.

  • Specialist visits may incur out-of-pocket expenses

Repeat prescriptions

Repeats are generally not given without visiting your doctor first unless you have made special arrangements. Please give 24-hours notice if you do require a prescription without an appointment.

  • Additional charges may apply

Telephone calls

Our doctors can take emergency phone calls, while all other phone queries are answered after consultation hours.

Cultural background

A patient’s cultural or ethnic background can be important in the way it impacts on health. Some illnesses are more prevalent in certain people or when cultural health practices differ from general medicine. Informing your doctor of your cultural background can help ensure your health needs are better addressed.

Interpreters

We can make arrangements for communication services including interpreters with advanced notice.

Reminder systems

Your doctor will place you on a reminder system for preventative health screenings. If you do not wish to receive reminders please advise your doctor.

Parking

Mornington Medical Group visitor parking, including disabled parking, is available off Main Street.

Wheelchair access

Wheelchair access and disabled parking is available off Main Street. Contact us before your arrival for any special needs.